Frequently Asked Questions

1. What is ResNet? Answer

2. How do I sign up for ResNet? Answer

3. How do I get a copy of antivirus software? Answer

4. What is spyware and ad-aware? Answer

5. How do I find my nic or network card address? Answer

6. How do I find my IP address? Answer

7. How do I boot my computer in safe mode? Answer

8. Will someone come to my room to look at my computer? Answer

9. When will my computer be ready? How long does it usually take? Answer

10. How do I find out the status of my computer? Answer

11. I need a network card and Ethernet cable. Where can I get one? Answer

12. How do I get help? Answer

13. Do you charge for services? Answer

14. I have a virus on my computer, how do I get rid of? Answer

15. My computer is running incredibly slow, what do I do? Answer

16. Does I.S. sell software? Answer

17. Is file sharing allowed? Answer

18. How do I remove a file sharing program? Answer

19. My connection does not work,  what do I do? Answer

20. Is wireless available in the dorms? Answer

21. What services do you offer? Answer

22. How do I access my network drive from my dorm room? Answer

23. Where can I find more information? Answer

1. Q: What is ResNet?
1. A: ResNet is high-speed, always-on, Internet-access for students living in campus residence halls. ResNet relies on the campus ethernet network and dedicated Internet connection to provide Internet access to your personal computer.

2. Q: How do I sign up for ResNet?
2. A: Drop by the IS office in the library or download the forms from our website. Fill the forms out and drop them off at the IS office in the library.

3. Q: How do I get a copy of antivirus software?
3. A: Antivirus software can be downloaded from this website using your maine.edu account or drop by the IS office in the Library to pick up a cd-rom.

4. Q: What is spyware and ad-aware?
4. A:

5. Q: How do I find my nic or network card address?
5. A: 

6. Q: How do I find my IP address?
6. A: 

7. Q: How do I boot my computer in safe mode?
7. A: 

8. Q: Will someone come to my room to look at my computer?
8. A: Technician will come to your room to diagnose the problem. Generally the technician will stay no more then a half hour depending the problem. If the computer can not be fixed that amount of time then it will need t0 be brought in to the ResNet office. It is mandatory that you or your roommate be in the room while the technician is present. We will not enter your room if no one is present unless previously agreed upon.

9. Q: When will my computer be ready? How long does it usually take?
9. A: We can not guarantee when your computer will be ready. It all depends on serious the problem is. We can call you daily on the status of..

10. Q: How do I find out the status of my computer?
10. A: Call 768-9668 for a status report or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

11. Q: I need a network card and ethernet cable. Where can I get one?
11. A: We do not sell network cards or cables. Cables can be purchased at the bookstore for $11.95. Try Wal-Mart or Staples for a network card.

12. Q: How do I get help?
12. A: Try our ResNet help page

13. Q: Do you charge for services
13. A: We currently do not charge for our services

14. Q: I have a virus on my computer, how do I get rid of it?
14. A: 

15. Q: My computer is running incredibly slow, what do I do?
15. A: 

16. Q: Does I.S. sell software?
16. A: We do not currently sell software. Try UMAINE Computer Connection

17. Q: Is file sharing allowed?
17. A: File sharing is strictly prohibited

18. Q: How do I remove a file sharing program?
18. A: 

19. Q: My connection does not work,  what do I do?
19. A: 

20. Q: Is wireless available in the dorms?
20. A: Wireless is currently not available in the dorms. We hope that it will be in place by fall 2005. 

21. Q: What services do you offer?
21. A:

22. Q: How do I access my network drive from my dorm room?
22. A:

23. Q: Where can I find more information?
23. A:

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