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BalanceBPO donates computer monitors to UMPI

Wednesday, 03 July 2013

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The University of Maine at Presque Isle is in the process of replacing dozens of older computer monitors around campus thanks to the donation of 38 flat-panel monitors by local businessman Tim Lavin, the President and CEO of BalanceBPO. The gift is valued at approximately $1,500.

"We are delighted to add these newer monitors to workstations across campus to provide members of our campus community with better technology resources," UMPI President Linda Schott said. "We'd like to thank Tim and his company for this generous donation."

Lavin unexpectedly found a new location for the HP flat panel monitors following a conversation with UMPI student Nicole Gray. Gray had worked at TxVia, a New York City-based digital payments company, when it had an office located at the BalanceBPO site on Greenhill Drive in Presque Isle. She had stopped by the new BalanceBPO office on Main St. to check out the new facility and catch up with Lavin when she noticed the monitors sitting inside the door.

"Tim asked if I wanted one, and I said that UMPI would love to take all of them," she remembered. "I saw a great opportunity for the University, which could use these monitors to enhance the learning experience for us on campus."

Lavin embraced the idea and, after coordinating with Charlie Bonin, Vice President for Administration and Finance, and JoAnne Wallingford, Director of Information Services, the monitors were brought to campus.

"The local community has been very supportive of BalanceBPO's efforts in Presque Isle so I was thrilled to find a home for these still useful monitors at UMPI," Lavin said.

Some of the monitors already have been deployed in the UMPI Library, replacing older monitors. Upgrades are being made to other workstations around campus over the summer.

"This donation allows us to put funds that would have been used for replacing older monitors into even more purchases for educational purposes," Wallingford said.

BalanceBPO is a software and process development organization focused on simplifying First Contact Resolution (FCR) and Customer Satisfaction (CSAT) measurement, management and optimization for contact center organizations both captive and outsourced. BalanceBPO is a private company headquartered in Austin, Texas with operational facilities in Presque Isle. For more information, visit the company's website at www.balancebpo.com.