Complaints from external parties or individuals, including clinical sites, employers, or the public, related to the program, faculty or students should be forwarded to the Program Co-Director. The Program Co-Director will review the nature of the complaint and determine the appropriate response. The Program Co-Director will respond to legitimate complaints in a timely fashion by phone, email, or in person.

Issues involving wider University policies will be discussed by the faculty and brought to the attention of the appropriate University administrator. The MLT Program of Maine follows University policy for complaints and appeals.

The Program Co-Director will place all complaints eliciting a response from program faculty or University administration in a secure file.